Around 500 employees in three locations in Potsdam, Brandenburg an der Havel and Demmin offer energy suppliers a broad range of services extending from feed-in management and remuneration to change of provider processes, claims management, customer support and even grid billing. e.dialog Netz GmbH supports its customers with extensive expertise to permit flexible and highly efficient solutions. This know-how is growing continuously thanks to broad-based collaboration with a raft of energy companies.

“We aim consistently to offer our customer the best possible service. So, the focus of our renovation project was clearly on the optimisation of room designs and workspace features. Our employees are the ears and the voice of this strategy and are therefore essential to its completion. Over the two years of renovation, we were extremely delighted with the office planning by Gohs GmbH and the outstanding partnership with ASSMANN Büromöbel GmbH & Co. KG, who provided a large part of our office furniture. These investments in infrastructure and ultimately in our workforce certainly paid off. The result: a remarkable office ambience and highly satisfied employees.”

Yvonne Russow, Head of Central Functions & Finances | Project Management

Objective
The new offices needed to reduce acoustic, visual and climatic factors that might negatively impact work performance and quality to a minimum. The best possible working conditions from an ergonomic perspective were required as well, e.g. with height-adjustable desks for easy use by different employees.

Construction challenge
The large number of workplaces called for well-conceived planning to ensure sufficient space between them.

Workplaces
84 call centre workstations, 8 group workspaces, 5 single desks and 1 reception desk

Room types
Open-plan offices, individual desks, conference room, reception, social spaces

Furniture

  • Canvaro Compact-Light height-adjustable desks with Viteco partitions
  • Pontis rolling cabinets, some with cushions
  • Reception desk, Allvia soft stop storage space
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