ASSMANN made significant changes to its picking system three years ago. Since then, employees in the warehouse have used a voice-controlled system to communicate. This picking system optimises and simplifies warehouse processes – successfully so. Productivity in the wood-picking warehouse has since risen by 20 per cent, while the error rate has fallen to zero in the same period.
On average, the office furniture produced every day in ASSMANN's two-shift system consists of ten individual pieces – roughly 4,500 parts that the picking staff individually remove from the warehouse shelves and then arrange in sets for downstream assembly. They used to carry long lists on which they crossed out the individual items. Now their hands are free, as the pick-by-voice system guides them through the warehouse. Recent arrivals or floaters can also be trained in their new tasks much faster. Uwe Bahr, head of information technology and organisation management at ASSMANN, is delighted with the system: "The change we initiated three years ago was intended to increase efficiency and performance. And we certainly managed that with pick-by-voice!"